When filling out a warranty claim please make sure that you include images or videos displaying your issue/issues to the best of your ability. Giving us good material will help us making the right decisions and processing your claim faster.
PROOF OF PURCHASE
When we review claims we always require you to add a proof of purchase of some sort. That way we can verify that the product was purchased by you. The proof of purchase could be presented in a few different ways. You could either:
- Give us your voidcycling.com order number
- Send us an image of your reciept from a store, website or other retailer of some sort.
- Show us your credit card statement (Only if the product was purchased from us directly)
Please enter voidcycling.com order number into the designated field in the claim form or attach other Proof of purchase as screenshots/images in the claim form.